Hi, I'm Tammy

I've always wanted to know how it all fits together.

I'll go into a business to do one thing, and before long I'm asking about something happening in another department. What happens over there often explains the problem we're looking at here.

Let's talk

On both sides of the problem

I didn't set out with a grand plan to work in technology. I grew up in a family where, if something needed doing, you learned how to do it. That carried into my working life.

Over the years, I've managed enrollment, customer service, finance, and credentialing, and I've built systems along the way. Often I was using the tools as well as building them, so I knew what it was like when something didn't work—or when everyone was quietly finding ways around it.

I've been through acquisitions, too, where you suddenly have more teams, more systems, and different ideas about how everything should work. You learn quite quickly that you can't just put in some software and expect everyone to get on with it.

The bit I really enjoy

Getting into the problem with people. Someone will explain what's happening, and I'll start asking: “Where does that information come from? Who needs it next? Why are you doing that twice?” There's usually someone who knows exactly how it all works, but nobody's asked them.

For a long time, I didn't think of that as anything particularly special. It was just what I did. Now I'm much clearer that it's where I can be most useful.

I can build things, and I still enjoy that. But I want to help work out what actually needs doing first. Sometimes it's a new tool. Sometimes it's getting the existing ones to work together. And sometimes we need to change how the work happens before technology will make much difference.

Connect with me on LinkedIn

What working with me looks like

Ask the questions

Where does this information come from? Who needs it next? What happens if it does not arrive?

Listen to the people

There is usually someone who knows how it all works. Their experience needs to be part of the conversation.

Look at the options

A new system might help. So might a clearer process or making better use of the tools already there.

Be clear about the work

Agree what I am responsible for, what your team owns, and where other specialists need to be involved.

Tell me what's becoming harder to manage.

You don't need to know what the solution is before we talk. Start with one recurring problem, and we'll discuss whether I'm the right person to help.